Comments on: You probably DON’T know YOUR “Customer Experience Score”?

By: Garr

Garr — Wed, 09 Dec 2009 22:38:57 +0000

I appreciate your never ending effort in educating all in credit and overlooked topics such as customer service.

By: Blair Warner

Blair Warner — Tue, 01 Dec 2009 20:43:56 +0000

You are so right, the customer service part of any industry is so important. I have lived overseas twice and nobody does it better than America, thus, the need to make sure we are doing it right since our customers are expecting it.

Great webinars, too, Mike.

Blair – webinar attendee

By: Jim Hogle

Jim Hogle — Wed, 18 Nov 2009 23:30:26 +0000

Mike great webinar and as always good questions. You are the Shell answer man! Keep up the good work to keep us all on track and so we can provide a much needed service to our customers.

By: Steve

Steve — Wed, 18 Nov 2009 23:28:51 +0000

This is SO important. I've frankly been afraid to do this, but realize I'm lost if I don't. Started to realize where my vulnerabilities are–now I realize they are opportunities to improve.

Thanks for your continual GREAT spirit–I try to model that as often as possible.

Steve

By: Kevan

Kevan — Fri, 13 Nov 2009 19:41:59 +0000

Mike, great article and webinar. As always, I appreciate your wiliness to share, educate, and promote proper and legal operations of credit repair businesses.

By: Letty

Letty — Thu, 12 Nov 2009 18:52:37 +0000

Great article! I am going to start looking for a good greeting to answer our phones. Yesterday's webinar was the best. I found it very informative even if it went over the time limit I had work to do but, lisening to you answering the question was more important. Thank you for proving all this good information that we can not get anywhere else.
Please send me the items that you mentioned on the webinar.
Thanks again

By: Linda Shorr

Linda Shorr — Thu, 12 Nov 2009 03:32:54 +0000

Great analogy Mike! I have always wondered why some doctors feel their time is worth more than your own. I always respect my clients time and expectations. I want my clients to feel the value of my service. Your webinars are always informative. I attend whenever I can..it's worth it! Thanks for all you do.

By: Dejr Bostick

Dejr Bostick — Wed, 11 Nov 2009 22:37:30 +0000

This is truly something that we sometimes fail at in this business and that is the customers service part…this is the key to growth in out business

I enjoyed the webinar today and the format that was used it addressed all the questions that i needed answered concerning how to effectively grow my credit biz.