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You probably DON'T know YOUR “Customer Experience Score”?

You probably DON’T know YOUR “Customer Experience Score”?

It’s time to dig deep… and identify the weaknesses in the “Customer Experience” of your business. It shouldn’t be just Customer Service- It MUST be an EXPERIENCE if you want to be remembered-

Expectations? Are you sure you're.....

Expectations? Are you sure you’re…..

Clients who hire credit repair companies do so, for several reasons; they’re too busy, they don’t know how to do it themselves, they don’t understand the process, they prefer to have an expert rather than a novice and probably several other potential reasons…

How does a Symphony, a Taxi and Credit Repair Business fit in the same article?

How does a Symphony, a Taxi and Credit Repair Business fit in the same article?

Tweet Is everybody on the same page?   Keeping a team in order can be difficult…. I like to compare different life events that I have to business practices… I’m actually writing this now while Eric is driving me to my hotel… we just crossed the Williamsburg Bridge and now we’re aimed at the Long […]

Is success in sight?

Is success in sight?

Determining when success is accomplished is based on what the “Success” is… What are your goals? What are you doing to get them accomplished?

Do you believe a "Hot Dog" salesman can make a HUGE impact on your business and YOUR life??

Do you believe a “Hot Dog” salesman can make a HUGE impact on your business and YOUR life??

Tweet Ok guys….. The story below is not a new one… I have had a copy of this story in my wallet for over 15 years…. It was given to me by someone who took it out of he newspapers in the mid 60’s…. You can see from the attachment how worn, it’s become. I […]

When was the last time you were surprised?

When was the last time you were surprised?

Tweet I travel a lot… I’m going to start entering posts from my trips… These won’t be the silly family pic’s- I promise… Most of my traveling in business related and I typically run into a situations while traveling that can help others in a variety of different ways… Most of my travels have to […]

Credit Repair Business 101 COMPLIANCE!!

Credit Repair Business 101 COMPLIANCE!!

Compliance! Some of you may start convulsing and shaking in your seats when you hear this… BUT staying compliant in the credit repair biz is imperative for longevity. This section is a must for anyone in the biz!

Never Send ANYTHING in E-mail unless it's protected

Never Send ANYTHING in E-mail unless it’s protected

Do you want $10,000+ Fines??? Read this article to make sure you’re not a target! Simple solutions to make sure you don’t risk your business and your clients identity…
Quick Tip- E-mail IS NOT SECURE!!!!

Small Claims Court.. Good idea, or DISASTER???

Small Claims Court.. Good idea, or DISASTER???

Many people in the biz think this is a great idea- I happen to COMPLETELY agree with them… However, my take on it is a bit different. My opinions on the use of Small Claims Court to assist in permanent deletions are skewed to PROTECT your business FIRST… AND expand it at the same time…

What Should Your Focus Be?

What Should Your Focus Be?

As a company owner/manager you often wear many hats… You wind up cleaning the floors, answering the phones, worrying about customer complaints, completing accounting statements, making deposits
But most of us forget to focus on the most important part of our business… marketing and client retention…