credit repair software - free 30 day trail

When was the last time you were surprised?

I travel a lot… I’m going to start entering posts from my trips… These won’t be the silly family pic’s- I promise…
Most of my traveling in business related and I typically run into a situations while traveling that can help others in a variety of different ways…

Most of my travels have to deal with helping others in some business fashion- whether it be marketing, sales, operations or otherwise- companies and individuals from around the globe have hired me to assist their business.

Now- traveling a lot can have an impact on the amount of time I spend with my family so, anytime I can make my business trips fall on a weekend, I try to do it… this way I can bring the family along and get some time to spend with them after work… this trip, I was able to bring my wife, son and nephew…
There are always things that you can learn by visiting new places and meeting new people, I will pick and choose the various events that illustrate important business and personal messages and share them with you…

To start- I recently went on a trip to Puerto Rico, for business. I didn’t know exactly what to expect but – regardless of what I expected I was WRONG….

Subsequent to my trip, I spoke to several colleagues about the visit- all of which had worse misconceptions than I did about the island…
I know that the Latin American market is one of the fastest growing markets in the world. Speaking and understanding Spanish is going to be an integral part of any business in the future… Now, I knew that already… But I was still floored by my visit…
We stayed at an amazing small resort- nestled in the middle of a very poor area of Puerto Rico. The if you blinked your eyes, you would easily miss the entrance to this truly first class establishment… check out some of the pics…

 

Now – notice… the Villa style suite that they gave us had an amazing old world, relaxing feel… There were no radio’s or televisions in the Villa… They make it so you have to relax… Each Room get’s their own private dipping pool to quickly cool you off after being outside in the heat… And the staff at the resort were amazing… My wife told me, she asked the beach attendant if they had any boogie boards or something to keep the kids busy…

 She then waited for him to return from what she thought was the supply shack… but it took a bit longer than she expected… Then suddenly the attendant appeared with 2 brand new boogie boards and an apology for taking so long… he then explained, that it took so long because he had to go into town to get it…

WOW, now that was service…
But the underlying message is this… I could have stayed anywhere- and I will be back in Puerto Rico again… now that I stayed there, I will never stay anywhere else again… Regardless of the business that you are in, you can make an extraordinary impact on clients to make them lifelong part of your business…. You just always have to be cognizant of their needs, and willing to go above and beyond the norm for them….
NOW… .That wasn’t the only above and beyond of the weekend….

The group that I went to visit on the island completely floored me with their operation… From marketing, to sales to organization as a whole they are true champions…. In Puerto Rico, they are governed by CROA federally and they have additional laws that restrict them even further… The application process for licensing in PR can take as long as 4-6 months as well… The typical Credit Repair operation in PR is run out of a retail storefront… Very different than in the states… I have helped and advised many people in the past to establish retail storefronts for the credit repair biz – but none have taken it to the level that this group has…
They showed me their internal numbers and processes, of which they have created an amazing proprietary system that is EXTREMELY effective… What it boils down to is organization and accountability… They have multiple retail operations- of which all had a uniform look and feel… They created a brand and an image that is universal… The systems that they created to manage prospects, leads and clients is second to none!
One of the most amazing parts of their business, is the fact that it is all direct to consumer based…- The most difficult to launch type of business procurement for the credit repair industry and they succeeded at it…. YES – they actually have virtually no referral partners, and virtually no online exposure…. Nor do they do a lot of print advertising…

They created a great telemarketing system, which is followed by an effective and compliant sales process… Not only is it effective, it helps people by properly educating them, right from the start of their experience. The process has been proven and tested and they do it right… All clients are consulted with and closed FACE TO FACE!!!

What a CONCEPT…
NOW… I understand that everyone cannot meet a client face to face, but you can create a similar meaningful experience for client… But the key is you must have a UNIFORM client experience to be successful.. Every client is unique but the systems to mange and procure them should be consistent.
Now the group is amazing… and in more ways than one they made this trip a memorable one…
To start with- when I got to the island they treated me like royalty… Everyone welcomed me with open arms like a long lost family member… They treated my family amazing as well… I am proud to now call this group my friends…
Another memorable part of the trip was driving through the winding mountain roads to get to another one of their locations… on the way, I had to find a bathroom quick- which wasn’t an option… but we finally did… I didn’t realize I was messing up their plans by needing to stop- they had a surprise planned that was time sensitive- BUT they fixed it….
Shortly after I got back into the car- they told me to listen to the radio (which was all in Spanish) I understood a few random words … but I didn’t know why they wanted me to listen… UNTIL I heard “Bienvienido a Mike Citron”, “Bienvienido a Mike Citron ala DisputeSuite.com” repeated 4-5 times… I couldn’t believe it… that was truly a royal welcome… Once again, going above and beyond makes for an life long relationship every time!
Now, I visited every one of their locations and can say that they definitely have it going one… they have greater than 2500 active clients and are growing exponentially… They also have very few complaints and are actively looking for ways to improve their business….
I applaud them for looking for ways to improve a company that is great already… That is the sign of true champions…
One of things that make this company great is measurement… they measure EVERYTHING… The amount of phone calls in/out… The amount of people walking in the doors… What techniques work best… and how to constantly test and improve sales and operations techniques…


I hope what you get out of this article is realizing however big or small your market is – YOU decide whether or not you make your business a champion in it… You decide how your business is perceived by others, and perceived by consumers…
Make your business stand out from the crowd… I am working on putting together a program to help you automate the processes to make your business stand out from the crowd… We will work with this group to bring you the step by step materials needed so you can learn from the systems that they developed how you can develop your own similar success story!
Keep an eye out for the details!
Mike Citron

P.S. This visit inspired me to expand the latin market tremedously… That is why we are now offering Spanish Credit Repair Software— The entire client portal has been made multi-lingual for the latin american markets!

Popularity: 3% [?]

Filed Under: Business

Tags:

RSSComments (1)

Leave a Reply | Trackback URL

  1. I enjoyed reading this article and your suprise trip sounded really neat. I really like that you are creating a program that will help business stand out. When there are many businsess's alike, I would like mine to be apart from others. I like that you mentioned that it is up to us to do this and I look forward to some additional help!!!Thank You

Leave a Reply